Accelerate out of the Downturn with&a

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Accelerate out of the Downturn with Sage CRM3

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It costs five times as much to attract a newcustomer, than to keep an existing one. In these challenging times, customersare more than willing to ‘shop around’ and look for the best value and serviceavailable, so keeping your current customers satisfied is more important thanever. 

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Businesses therefore must streamline theircustomer service processes and concentrate on customer retention and loyalty asa means of safeguarding revenue. 

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Identifying opportunities that exist within thecustomer base is a more cost effective way of increasing sales revenue. 

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Businesses must ensure that customer service issuesare dealt with seamlessly and effectively and that any leads captured arefollowed up accordingly - failing to do so will mean that highly discerningcustomers with heightened service expectation levels won’t return when theupturn comes.

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Sage CRM enables companies to capture and actioncustomer service issues — ensuring a satisfying and consistent customer serviceexperience for their customers.

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Establishing achievable service level agreements withcustomers is an excellent tool to help improve communications, manageexpectations, clarify responsibilities between businesses and their customers andbuild the foundations for a win-win relationship. 

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            Workflowcapabilities in Sage CRM ensure that the exceptional customer service levelswhich are expected in the post-recession climate are consistently met everytime. 

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            Triggersand alarms allow customer service teams to ensure that queries are followed upin a timely manner so that issues don’t get ‘lost between the cracks’ and thatdemanding customers are served efficiently and effectively. 

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            Knowledgemanagement capabilities make it easier to capture remedies related to specificissues which may recur over time, enabling users to find information quicklyand easily, ultimately resulting in improved customer care.